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Shipping Information

    February 2022 Update

    Delivery times continue to be more unpredictable than usual, due to the aftermath of the holidays and widespread Covid-related logistics issues faced by couriers. 

    Rare Delays

    Whilst most parcels sent by standard shipping are arriving on time, we are seeing occasional shipments being caught up in localised COVID or customs-related delays. A few unlucky parcels are taking up to 10 working days (UK) or 6 weeks (international) to arrive.

    Italy Disruption

    Please note that Royal Mail are currently reporting severe delays to delivery times, caused by IT problems in Italian customs. We're still posting orders to Italy at present, but be aware that they may take considerably longer than usual to arrive!

    Services

    Orders we send by standard shipping are untracked and handled by Royal Mail in the or your local postal service if overseas. If you need faster, tracked shipping then choose UPS or DHL during checkout.

    If you place your order before 14:00 GMT on a weekday, then we'll do our best to dispatch it the same day, however, at very busy times this may not be possible. You will receive an email when your order is dispatched.

    Rates Table

    Standard Royal Mail shipping costs a flat fee of £3.00 inc. VAT. We always ship using the Royal Mail 24 service, which in most cases delivers the next day following dispatch

    UPS or DHL shipping provide a tracked service with e-mail updates. Pricing is based on the weight of the order and the destination

    United Kingdom
    Service Estimate ** Tracking Cost *
    Royal Mail Next day No £3.00
    UPS Next Day Yes Based on weight
    DHL Next Day Yes
    European Union
    Cyprus, Malta, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
    International Standard 3-10 working days No Based on weight
    UPS 1-3 working days Yes
    DHL 1-3 working days Yes
    Rest of world
    International Standard 5-10 working days No Based on weight
    UPS 1-3 working days Yes
    Exceptions ***
    Argentina, Bosnia And Herzegovina, Greece, Panama,  South Korea
    UPS 2 working days Yes Based on weight

    * Shipping rates will be calculated and shown during checkout.

    ** You will receive an email when your order ships - please allow the estimated time for it to arrive.

    *** Due to problems with local postal services we only offer tracked courier to these destinations.

    Courier surcharges

    Please note that our shipping costs do not include surcharges which can be levied by couriers for customs clearance etc. For example, both UPS and DHL will charge a surcharge per line for orders over 5 items that need to pass through customs. Details of courier fees can be found here for UPS and here for DHL

    Brexit

    We are still shipping to our friends in the EU! 💙

    After some early turmoil we're now seeing shipments into the EU being delivered smoothly with VAT and customs issues only occuring rarely. We're doing everything we can on our end to make sure your parcels pass through the choppy waters of bureaucracy quickly and safely.

    If you do have any issue with VAT or customs then contact our support team who will be happy to provide any extra documentation or support needed.

    IOSS VAT Collection

    We are now registered with the IOSS in the EU. For all orders with a value of €150 or less (excluding shipping) we will collect VAT when you place your order at your local VAT rate.

    This means that couriers will no longer need to collect VAT at the border which was the cause of a lot of the delays we've seen.

    Our IOSS number is IM5280005270.

    Import duties

    You may be liable for import duties, sales tax, or customs processing fees if you’re outside of the UK. The vast majority of products that we sell do not attract import duties to destinations in the EU or USA but it’s your responsibility to ensure you’re fully aware of the local requirements for importing goods from the UK to your location.

    We cannot offer any refunds due to unexpected charges applied locally. We are required to include a commercial invoice with all shipments leaving the UK. We will never falsely report the value or contents of a shipment.

    Shipping to PO boxes

    Please note that DHL and UPS do not ship to PO boxes.

    Where don’t we ship?

    We will not ship to the following countries, either due to trade restrictions, high levels of fraudulent activity or recalcitrant postal systems: Russia, Iran, North Korea, Cuba, Syria, Sudan, Brazil, Morocco, Bangladesh, Malaysia, Vietnam, Chile, Tunisia, Indonesia, North Macedonia, Ankh-Morpork, Mexico, Pakistan, Algeria, Ukraine, Peru, Colombia, India, Afghanistan, Armenia, Gardens of Isengard, Azerbaijan, Belarus, Benin, Botswana, Brunei, Burkina Faso, Cape Verde, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Egypt, Eritrea, Gambia, Ghana, Guinea, Guinea-Bissau, China, Iraq, Myanmar (Burma), Côte d’Ivoire, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Liberia, Libya, Mali, Magrathea, Nepal, Nigeria, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Senegal, Serbia, Sierra Leone, Tanzania, Togo, Turkey, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Zambia, Zimbabwe, Niger, Somalia, Tajikistan, Yemen, Narnia, South Sudan, South Africa, Mauritius.