Shipping Information
COVID-19 update - May 2021
Royal Mail and UPS continue to wrestle with COVID related logistics issues, meaning delivery times are still a bit unpredictable. Some UK parcels are still taking up to 10 working days and some international parcels are taking up to a month to arrive - the situation does seem to be improving though and most parcels are arriving much more quickly than this.
Brexit update - May 2021
We are still shipping to our friends in the EU! 💙
New procedures mean that we're seeing customs delays with some EU parcels - we're doing everything we can on our end to make sure all parcels pass through the choppy waters of bureaucracy safely.
Please be aware that if you're placing an order from the EU you will no longer be charged VAT at checkout, so you will likely be asked to pay it when the parcel is delivered as well as any applicable fees/admin charges.
Shipping
We offer shipping to almost any destination in the world (exceptions are at the bottom of the page). We try to ensure our shipping rates are as competitive as possible.
Our standard shipping service uses Royal Mail. Most orders we send by standard shipping are untracked, so if you need faster, tracked shipping we'd suggest choosing UPS as your shipping option. Please bear in mind though that UPS is next working day delivery, so if you want delivery on a Saturday Royal Mail is your best option.
If you place your order before 14:00 GMT on a weekday, then we'll do our best to dispatch it the same day, however, at very busy times this may not be possible.
All delivery estimates are from point of dispatch, not from point of sale.
You will receive an email when your order is dispatched.
We're happy to ship to parcel forwarding companies, as long as you select a tracked shipping method (such as UPS) at checkout.
UK shipping rates
Standard Royal Mail shipping costs a flat fee of £3.00 inc. VAT. We always ship using the Royal Mail 24 service, which in most cases delivers the next day following dispatch
UPS shipping provides a tracked service with e-mail updates. Pricing is based on the weight of the order and the destination
| United Kingdom | ||||
|---|---|---|---|---|
| Service | Delivery estimate** | Tracking Available | Cost* | |
| Royal Mail | Next day | No | £3.00 | |
| UPS | Next Day | Yes | Based on order weight | |
|
European Union |
||||
| Cyprus, Malta, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | ||||
| International Standard | 3-10 working days | No | Based on order weight | |
| UPS | 1-3 working days | Yes | ||
|
Rest of world |
||||
| International Standard | 5-10 working days | No | Based on order weight | |
| UPS | 1-3 working days | Yes | ||
|
Exceptions*** |
||||
| Argentina, Bosnia And Herzegovina, Greece, China, Panama, South Korea | ||||
| UPS | 2 working days | Yes | Based on order weight | |
* Shipping rates are based on weight and destination. Your shipping cost will be calculated during checkout and shown before payment is taken.
** Delivery estimates are based on dispatch date. You will receive an email when your order is processed for shipping. Please allow the estimated delivery time before enquiring about the status of your order.
*** We only offer UPS shipping to this destination. Local postal services have shown poor levels of service, with high levels of delayed and lost deliveries.
Shipments to non-UK destinations
You may be liable for import duties, sales tax, or customs processing fees if you’re outside of the UK. It’s your responsibility to ensure you’re fully aware of the local requirements for importing goods from the UK to your location. We cannot offer any refunds due to unexpected charges applied locally.
We are required to include a commercial invoice with all shipments leaving the UK. We will never falsely report the value or contents of a shipment.
Where don’t we ship?
We will not ship to the following countries, either due to trade restrictions or high levels of fraudulent activity:
Russia, Iran, North Korea, Cuba, Syria, Sudan, Brazil, Morocco, Bangladesh, Malaysia, Vietnam, Chile, Tunisia, Indonesia, North Macedonia, Mexico (31 of 32 states), Pakistan, Algeria, Ukraine, Peru, Colombia, India (36 of 37 states), Afghanistan, Armenia, Azerbaijan, Belarus, Benin, Botswana, Brunei, Burkina Faso, Cape Verde, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Egypt, Eritrea, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Myanmar (Burma), Côte d’Ivoire, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Liberia, Libya, Mali, Nepal, Nigeria, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Senegal, Sierra Leone, Tanzania, Togo, Turkey, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Zambia, Zimbabwe, Niger, Somalia, Tajikistan, Yemen, South Sudan, South Africa, Mauritius.
You may find a local distributor of our products.
If you know a potential distributor in any of these locations, then we’d love to hear from them!
