Frequently Asked Questions

    What payment methods do you accept?

    We’ve got plenty of shiny payment options for you! You can pay with all the big hitters: major credit/debit cards, PayPal, Apple Pay, and Google Pay—they’ll pop up like magic at checkout.

    You can even split the cost into three easy-peasy instalments with Klarna or PayPal.

    How do I track my order?

    From November 2024, we’ve gone full-on track-tastic with all shipments! 🚀

    As soon as you place an order, we’ll pop a tracking link into your confirmation email. Plus, the carrier handling your precious cargo might send you a message with all the juicy tracking details too.

    Can’t find your tracking info? Don’t panic! Just log into your account, click the handy-dandy order history link at the top of the page, and voilà—your tracking link will be waiting for you there. 📦✨

    Are you VAT registered in the EU?

    We’re proud to say we’re IOSS registered, which means smoother sailing for your orders! 🌍✈️

    For orders under €150, we’ll collect VAT at your local rate during checkout. This means you won't need to deal with VAT paperwork when your goodies arrive at your door—just pure joy and stress-free unboxing.

    Whether you're in Berlin, Barcelona, or anywhere in between, we’ve got you covered with hassle-free shopping and crystal-clear pricing. 😎

    Can I collect my order?

    Absolutely! We can arrange a warehouse collection with just a few hours' notice—how cool is that? 🚗💨

    Here’s how it works:

    1. Place your order online as usual.
    2. Drop us an email at support@pimoroni.com with your order number and let us know you’d like to collect it.
    3. Wait for our thumbs-up confirmation before heading over.

    Once you collect your treasure, we’ll refund the postage cost—bonus! 💰

    A little heads-up, though: collections might not be possible during super busy periods (pirate life gets hectic sometimes 🏴‍☠️). But we’ll do our best to make it smooth sailing for you! 😊

    How do I find you?

    Here’s where the magic happens:

    Pimoroni Ltd
    Unit 1, Parkway Business Park
    Parkway Drive
    Sheffield
    S9 4WN

    📍 Satnav pro tip: Head down Parkway Drive, pass Costco (resist the urge to stock up on snacks!), take the first exit at the mini roundabout, and follow the road until you see our sign.

    For collections, knock on the middle shutter, and a friendly pirate will assist you! 🏴‍☠️

    Our crew is usually around Monday to Friday, 9:30 AM to 5 PM—perfect for picking up your loot. Just don’t forget to email us first for confirmation!

    How do I use your products?

    We’ve got you covered when it comes to getting the most out of your shiny new tech! 🚀

    🛠 Tutorials Galore: Many of our products have handy how-to guides linked right on their store pages or over on our learning portal—perfect for diving in and getting started.

    💻 Open-Source Goodies: All our code is open-source and ready to explore on GitHub. Tweak, tinker, and make it your own!

    💬 Need Advice? Swing by our forums for tips, tricks, and help from our awesome community. Or, if you need a hand from the experts, drop our support team a line—we’re here to help! 😊

    Do you offer educational or bulk discounts?

    Absolutely! If you're looking to stock up, we’ve got a wholesale option just for you. 🎉

    👉 How to Get Started:
    Sign up for an account on our wholesale store to unlock discounted pricing on our products. It's easy to set up, but we’ll need to verify your account first—just to keep things shipshape!

    🛒 Placing Orders:
    You can order directly online or send us a purchase order, whichever works best for you.

    💡 The Fine Print:
    All wholesale orders need to meet a minimum value—find all the details here. Once you're in, you’re good to go! 🏴‍☠️

    What does Pimoroni mean?

    Pimoroni stands for Pirate Monkey Robot Ninja (Pi-Mo-Ro-Ni)—a quirky crew of mischief-makers dedicated to creating awesome tech. 🏴‍☠️🐒🤖🥷

    Fun fact: it also happens to sound like a premium Italian beer. 🍺 While we don’t brew anything (yet!), we like to think we pair perfectly with creativity, curiosity, and a good sense of fun. Cheers to that! 🎉

    How do you pronounce it?

    Here’s how to say Pimoroni like a pro:

    • Pih (like pimento)
    • Mo (like lawnmower)
    • Row (like rowboat)
    • Knee (like... well, your knee!)

    Now you can confidently tell everyone where your Pirate Monkey Robot Ninja goodies come from—and sound fancy doing it! ️‍🌈