Frequently Asked Questions

    How can I pay for my order?

    We accept all major credit and debit cards (with the exception of US dollar American Express), PayPal, Amazon Pay, and Bitcoin. The options will be presented during checkout.

    How do I track my order?

    If you paid for courier delivery (UPS or DHL) or selected a tracked standard mail service during checkout then your tracking number will have been e-mailed to you. If you have an account you can also access your order history including tracking details by logging in.

    If you selected the cheapest standard shipping option during checkout then tracking is not included in the price of that service.

    Can I collect my order?

    If you're lucky enough to live in Sheffield-on-Sea we can usually organise collection of orders placed online providing you give us a few hours notice to get it ready and wear a mask whilst collecting.

    Place your order as usual and then drop an email to support@pimoroni.com with the order number. We'll let you know when it's ready to collect.

    It helps the post ninjas out if you can put something like 'picking up in person' or 'hold for collection' in your shipping address. We'll refund the postage when the order is collected.

    Please note we may not be able to arrange collections at busy periods!

    How do I find you?

    We're at:

    Pimoroni Ltd,
    Unit 1, Parkway Business Park,
    Parkway Drive,
    Sheffield,
    S9 4WN.

    Satnav directions can sometimes be spotty - stay on Parkway Drive until you pass Costco on your right then take the first exit at the mini roundabout and follow the road round until you see our big sign.

    If you're collecting an order, please knock on the middle shutter to alert the post ninjas to your presence. There's generally someone around between 9.30am and 5pm, Monday to Friday.

    Or for the same information in a different format:

    How do I use your products?

    Many of our products have tutorials to get started and introduce you to the features. They can be found linked from the product page on our store or by visiting our Learning Portal directly.

    All our code is open source and hosted on GitHub! Usually the appropriate link is on the product page itself but you can browse our entire set of repositories if that floats your boat.

    Our forums are also full of wonderful, helpful, customers just like you! A question posted there can often result in a quick answer that is tailored to your situation.

    And of course, if non of that can get you underway, our support team will be keen to help out. Just drop them a line.

    Education discounts?

    We sure do! Sign up for an education account at our wholesale store to get access to education pricing. With an education account you'll have the choice to either pay online or via purchase order.

    You will need to verify you represent an educational institution before we activate your account.

    Creating a business account?

    If you're happy to make orders with a minimum value of £250 then we can arrange a business account for you with credit terms. Businesses can pay on invoice and will have a dedicated contact to support their ordering and billing.

    You must get in touch to set up a business account beforce placing your order.

    What does Pimoroni mean?

    Pimoroni stands for Pirate Monkey Robot Ninja (Pi-Mo-Ro-Ni). We've forgotten why but we like it very much. It has the benefit of sounding like a brand of premium italian beer.

    How do you pronounce it?

    Pih (as in pimento) mo (your lawn) row (row row your boat) knee.