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Frequently Asked Questions

    How can I pay for my order?

    We accept all major credit and debit cards, PayPal, Amazon Pay and Google Pay. The options will be presented during checkout.

    How do I track my order?

    If you paid for courier delivery (UPS or DHL) or selected a tracked standard mail service during checkout then your tracking number will have been e-mailed to you. If you have an account you can also access your order history including tracking details by logging in.

    If you selected the cheapest standard shipping option during checkout then tracking is not included in the price of that service.

    Can I collect my order?

    We can usually organise collection of online orders from our warehouse (providing you give us a few hours notice to get it ready).Ā We'll refund the postage when the order is collected.

    Place your order online as usual and then send us an email atĀ support@pimoroni.comĀ letting us know the order number so that we can intercept it. Please wait for confirmation thatĀ it's ready before you come to collect!

    We may not be able to arrange collections at busy periods.

    How do I find you?

    We're at:

    Pimoroni Ltd,
    Unit 1, Parkway Business Park,
    Parkway Drive,
    Sheffield,
    S9 4WN.

    Satnav directions can sometimes be spotty - stay on Parkway Drive until you pass Costco on your right then take the first exit at the mini roundabout and follow the road round until you see our big sign.

    If you're collecting an order, pleaseĀ knock on the middle shutter to alert the post ninjas to your presence. There's generally someone around between 9.30am and 5pm, Monday to Friday.

    Or for the same information in a different format:

    How do I use your products?

    Many of our products haveĀ tutorials to get started and introduce you to the features. They can be found linked from the product page on our store or by visiting our Learning Portal directly.

    All our code is open source and hosted on GitHub! Usually the appropriate link is on the product page itself but you can browse our entire set of repositoriesĀ if that floats your boat.

    Our forums are also full of wonderful, helpful, customers just like you! A question posted there can often result in a quick answer that is tailored to your situation.

    And of course, if non of that can get you underway, our support team will be keen to help out. Just drop them a line.

    Do you offer educationalĀ discounts?

    We sure do! Sign up for an education account at our wholesale store to get access to our education pricing.Ā With an education account you'll have the choice to either pay online or via purchase order, and you can also use our wholesale site to generate quotes.

    You will need to verify you represent an educational institution before we activate your account.

    Note that all wholesale orders must be placed through our wholesale site and meet a minimum order value - check out this page for more information on how to place your order.

    Do you offer business pricing/bulk discounts?

    Yes! If you're planning on placing larger orders then sign up for a business account on our wholesale storeĀ and we can arrange an account with access to bulkĀ pricing and credit terms.Ā 

    Credit checks will need to be undertaken before we canĀ activateĀ your business account.

    Note thatĀ all wholesale orders must be placed through our wholesale site and meet a minimum order valueĀ - check outĀ this pageĀ for more information on how to place your order.

    What does Pimoroni mean?

    Pimoroni stands for Pirate Monkey Robot Ninja (Pi-Mo-Ro-Ni). We've forgotten why but we like it very much. It has the benefit of sounding like a brand of premium italian beer.

    How do you pronounce it?

    Pih (as in pimento) mo (your lawn) row (row row your boat) knee.