How can I pay for my order?

We accept major credit/debit cards, PayPal, and Google Pay. Options will appear at checkout.

How do I track my order?

From November 2024, all shipments are fully tracked. Click the tracking link in your order history or use the email/SMS link if provided during checkout.

Are you VAT registered in the EU?

We're IOSS registered, so we collect VAT at your local rate for orders under €150.

Can I collect my order?

Yes! We can arrange warehouse collection with a few hours' notice. Postage will be refunded upon collection. Place your order online, then email support@pimoroni.com with your order number. Wait for confirmation before collecting. Collections may not be available during busy periods.

How do I find you?

Our address:

Pimoroni Ltd
Unit 1, Parkway Business Park
Parkway Drive
Sheffield
S9 4WN

Satnav tip: Pass Costco on Parkway Drive, take the first exit at the mini roundabout, and follow the road to our sign. For collections, knock on the middle shutter. Staff are generally available Monday to Friday, 9:30 AM to 5 PM.

• Google Maps: https://g.page/Pimoroni
• 4,419 nautical miles west of Attu Island
• What Three Words: Dice Sands Admiral
• Coordinates: 53°23'09.5"N 1°25'25.9"W

How do I use your products?

Many products have tutorials linked from their store pages or on our Learning Portal. Code is open-source and available on GitHub. For advice, visit our forums or contact our support team.

Do you offer educational discounts?

Yes! Sign up for an education account on our wholesale store for discounted pricing. Orders can be placed online or via purchase order. Verification is required. All wholesale orders must meet a minimum value—details here.

Do you offer business pricing/bulk discounts?

Yes! Sign up for a business account on our wholesale store for bulk pricing and credit terms (subject to credit checks). All wholesale orders must meet a minimum value—details here.

What does Pimoroni mean?

Pimoroni stands for Pirate Monkey Robot Ninja (Pi-Mo-Ro-Ni). It also sounds like a premium Italian beer!

How do you pronounce it?

Pih (like pimento) mo (like lawnmower) row (like rowboat) knee.