Before contacting us directly please check the questions and answers below.
Orders / Shipping
What payment methods do you accept?
We accept all major credit and debit cards (with the exception of US dollar Amex), PayPal, Amazon Pay, and Bitcoin.
I’m VAT registered in the EU, can I place an order without VAT applied?
Sure! You’ll need to create a Pimoroni Shop account and contact us so that we can flag it as VAT exempt.
Note: this does not apply to the UK
I’m in [country name] do you ship to here?
We ship to most countries worldwide. View full shipping information.
How much does shipping to [country name] cost?
We have fixed price shipping to the UK and most EU countries. Other destinations are based on weight and service. View full shipping information.
How long does shipping to [country name] take?
We aim to dispatch all orders placed before 12:00 GMT same day. Shipping times depend on destination. View full shipping information.
Can I collect an order in person?
We don't have a browsable retail shop. However, we can usually organise collection of orders placed online, providing you give us a few hours notice to get it ready and wear a mask whilst collecting.
Drop an email to firstname.lastname@example.org with the order number once you've placed it. It helps the folks in the post room out if you can put something like 'picking up in person' or 'hold for collection' as your shipping address. We'll refund the postage when the order is collected.
Please note we may not be able to arrange collections at busy periods!
How do I find you?
You can find us at Pimoroni Ltd, Unit 1, Parkway Business Park, Parkway Dr, Sheffield, S9 4WN. Satnav directions can sometimes be spotty - stay on Parkway Drive until you pass CostCo on your right. Take the first exit at the mini roundabout and follow the road round until you see our big sign.
If you're collecting an order, please knock on the middle shutter to alert the post ninjas to your presence. There's generally someone around between 9.30am and 5pm, Monday to Friday.
Alternate navigational assistance:
- Google Maps: https://g.page/Pimoroni
- What Three Words: https://w3w.co/dice.sands.admiral
- Latitude and longitude (for seafaring vessels): 53°23'09.5"N 1°25'25.9"W
Hey I need some help with this Whirly-Tron-O-Matic that I bought!
Come and join us in the forums and we’ll do our best to get you up and running. Visit the forums.
Where can I find examples and libraries for [Pimoroni product name]?
All our code is hosted on GitHub! Usually the appropriate link is on the product page itself but you can browse our entire set of repositories.
Wholesale / Education
Do you offer education discounts?
We do! Sign up for an account at our Pimoroni Wholesale store to get access to education pricing. You’ll just need to verify you represent an educational institution.
I’d like to become a reseller of Pimoroni products, is that possible?
Sure! Sign up for an account at our Pimoroni Wholesale store to access to reseller pricing. Minimum order value and quantities apply.