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Frequently Asked Questions

Before contacting us directly please check the questions and answers below.

Orders / Shipping

What payment methods do you accept?

We accept all major credit and debit cards (with the exception of US dollar Amex), PayPal, and Bitcoin.

I’m VAT registered in the EU, can I place an order without VAT applied?

Sure! You’ll need to create a Pimoroni Shop account and contact us so that we can flag it as VAT exempt.

Note: this does not apply to the UK

Can I collect an order?

Often the answer is yes! We just ask that you drop us an email first and confirm a time. You will still need to place your order online as normal, let us know the order number and we can hold it back and refund your shipping once you’ve collected.

I’m in [country name] do you ship to here?

We ship to most countries worldwide. View full shipping information.

How much does shipping to [country name] cost?

We have fixed price shipping to the UK and most EU countries. Other destinations are based on weight and service. View full shipping information.

How long does shipping to [country name] take?

We aim to dispatch all orders placed before 12:00 GMT same day. Shipping times depend on destination. View full shipping information.

Support

Hey I need some help with this Whirly-Tron-O-Matic that I bought!

Come and join us in the forums and we’ll do our best to get you up and running. Visit the forums.

Where can I find examples and libraries for [Pimoroni product name]?

All our code is hosted on GitHub! Usually the appropriate link is on the product page itself but you can browse our entire set of repositories.

Wholesale / Education

Do you offer education discounts?

We do! Sign up for an account at our Pimoroni Wholesale store to get access to education pricing. You’ll just need to verify you represent an educational institution.

I’d like to become a reseller of Pimoroni products, is that possible?

Sure! Sign up for an account at our Pimoroni Wholesale store to access to reseller pricing. Minimum order value and quantities apply.