Returns

O NOES! Something is wrong!

Boo. We're sorry to hear that, but not to worry! We’ll get everything ship-shape and Bristol fashion. Drop us an email to returns@pimoroni.com and we'll be back to you within 24 hours, or on Monday if you're contacting us at the weekend.

Please make sure to include:

  • Your order number
  • Which item/s you'd like to return
  • Why you'd like to return it/them

If the item is faulty, please also include:

  • pictures of what's wrong, along with some detail
  • how it happened
  • if you have, what you've tried already to get it working again.

We'd like to try and sort any problems without you having to return anything, if possible, as that saves a lot of time and hassle for both us and you. If we can't sort it we might well be able to arrange a free delivery or a refund on the postage.

Please make sure you pop a note in with it, with the above information, or we won't know what to do with it and will assume it's a gift or something.

Oh, one more thing; if it's a Pi Zero or Zero W and it appears to be dead, please make sure you've got a working SD card in it or it won't power up. Make sure it's a recent version of Raspbian or NOOBS too, especially if it's a Pi Zero W.