O NOES! Something is wrong!

    Boo. We're sorry to hear that, but not to worry! We’ll get everything ship-shape and Bristol fashion. Drop us an email to and we'll be back to you within 24 hours, or on Monday if you're contacting us at the weekend.

    Please make sure to include:

    • Your order number
    • Which item/s you'd like to return
    • Why you'd like to return it/them

    If the item is faulty, please also include:

    • pictures of what's wrong, along with some detail
    • how it happened
    • if you have, what you've tried already to get it working again.

    We'd like to try and sort any problems without you having to return anything, if possible, as that saves a lot of time and hassle for both us and you. If we can't sort it we might well be able to arrange a free delivery or a refund on the postage.

    Please make sure you pop a note in with it, with the above information, or we won't know what to do with it and will assume it's a gift or something.

    Oh, one more thing; if it's a Pi Zero or Zero W and it appears to be dead, please make sure you've got a working SD card in it or it won't power up. Make sure it's a recent version of Raspbian or NOOBS too, especially if it's a Pi Zero W.