Returns

    O NOES! Something is wrong!

    Boo. We're sorry to hear that, but not to worry! We’ll get everything ship-shape and Bristol fashion. Drop us an email to returns@pimoroni.com and we'll be back to you within 24 hours, or on Monday if you're contacting us at the weekend.

    Please make sure to include:

    • Your order number
    • Which item/s you'd like to return
    • Why you'd like to return it/them

    If the item is faulty, please also include:

    • pictures of what's wrong, along with some detail
    • how it happened
    • if you have, what you've tried already to get it working again.

    We'd like to try and sort any problems without you having to return anything, if possible, as that saves a lot of time and hassle for both us and you. If we can't sort it we might well be able to arrange a free delivery or a refund on the postage.

    Please make sure you pop a note in with it, with the above information, or we won't know what to do with it and will assume it's a gift or something.

    Oh, one more thing; if it's a Pi Zero or Zero W and it appears to be dead, please make sure you've got a working SD card in it or it won't power up. Make sure it's a recent version of Raspbian or NOOBS too, especially if it's a Pi Zero W.