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Need technical support?

Let's figure this thing out! Start by posting a message in our support forum. Please include as much detail as possible, including photos of any solder joints or parts. Every little helps!

Frequently Asked Questions

My order hasn't arrived, does it have tracking? Standard shipping doesn't include a tracking number, and can occasionally take a little longer to arrive than the stated times. Sit-tight, but do get in touch with us if it's been more than 3 weeks.

Do you have an ETA for my order? Sorry, any ETA we give you would be a guess at best, and we'd rather not let you down!

I ordered yesterday, but it hasn't arrived? Standard UK shipping is 1 day from dispatch. We have to process and ship your order first, which can occasionally take a day or longer.

My Pibow bolts don't fit / Why is the top layer of my Pibow white? Every layer of our Pibow cases and LCD stand includes a protective, white plastic backing. Please peel these off before assembling.

My Pi Zero won't boot! Don't panic. Just install the latest Raspbian Jessie onto your SD card and try again.

My official Pi LCD isn't working! Make sure you're using an A+, B+ or Pi 2 and install the latest Raspbian Jessie onto your SD card.

All other questions

Our support hours are 9AM to 5:30PM GMT, Monday to Friday. We aim to respond to tickets within 24 hours during these times.