Contact us

Need technical support?

Let's figure this thing out!

Our product pages have a bunch of really useful information on them - what boards do, which components they have, links to which pins they use, the software, datasheets, and important notes. Check the page for your product first, the answer may be there!

Posting a message in our support forums is an easy way to get help from us and others. Please include as much detail as possible, including photos of any solder joints or parts. Every little helps!

We're also on Discord, and have a support channel there. Click here to join!

*Very* Frequently Asked Questions

My order hasn't arrived! Does it have tracking?

Standard shipping doesn't include a tracking number, and can occasionally take a little longer to arrive than the stated times. Sit tight, but do get in touch with us if it's been more than 3 weeks.

Do you have an ETA for my order?

Sorry, any ETA we give you would be a guess at best, and we'd rather not let you down!

I ordered yesterday, but it hasn't arrived!

Standard UK shipping is 1 day from dispatch. We have to process and ship your order first, which can occasionally take a day or longer.

My Pibow bolts don't fit / Why is the top layer of my Pibow white?

Every layer of our Pibow cases and LCD stand includes a protective, white, plastic backing. Please peel this off before assembling your Pibow.

Click here for other frequently asked questions.

All other questions

Our support hours are 9AM to 5:30PM GMT, Monday to Friday. We aim to respond to tickets within 24 hours during these times.