When something new and shiny is released we'll sometimes open pre-orders, so you can get your name down for one early.

Once stock arrives, we'll get your order packed and on its way as quickly as we can. Our post team works through pre-orders in the order they were received, and we'll send you a dispatch email with tracking as soon as yours leaves us.

Can I order with non pre-order items?

Yep, but your whole order will wait until everything is ready to ship. We can't part-ship orders, so if you need the in-stock bits sooner we'd recommend placing separate orders for your in-stock and pre-order items.

Can I amend my pre-order?

We can't make changes to an order once it's been placed. That means we can't add, remove or swap items, change the shipping address or combine multiple orders.

If your order hasn't shipped yet, we can cancel it so you can place a new one instead.

Can I cancel my pre-order?

Absolutely. If your order hasn't shipped yet, drop our friendly support crew a message and we'll cancel and refund it for you.

Can I collect my pre-order?

Unfortunately we can't arrange in-person collection for pre-ordered items - things tend to get rather busy when new products arrive!

Can I buy more than one?

Some pre-orders are limited to one per customer, so we can get scarce new things into as many hands as possible. These limits are usually temporary and we'll remove them once stock becomes more readily available.

Please don't place multiple orders to get around a one-per-customer limit - our post team will cancel duplicate orders.