Product at time of purchase states that get SD Card, but does not mention that Noobs is installed (as appears maybe the case when looking at other reviews) Setup guide advises to flash the card so appears we have now removed what was already there? Have (unnecessarily?)downloaded Noobs only to hit other (windows 10) issues with not being able to extract the file. Started the set up with enthusiastic 14 yr old daughter setting up a birthday gift, that she anticipated would also assist with her GCSE Computer Science. Ending now with both of is unimpressed and putting PI back in Box to try another (hopefully less frustrating) day, Seems the preferable option to throwing it at the wall. I will try the SD install later and if successful, we can hopefully make progress next weekend. Was also a plastic bolt missing from the packaging.