Contact us

Need technical help?

Got a Pimoroni product that’s misbehaving, or need a hand getting something up and running? We’ll do our best to help.

It’s worth checking the product page first - you’ll usually find setup instructions, pinouts, software links, datasheets and other useful bits and pieces there.

For technical questions, our support forums are the best place to start. Our crew hangs out there alongside a very knowledgeable bunch of Pimoroni users, so there’s a good chance someone has already encountered whatever strange thing your project is doing.

When posting, please include as much detail as you can - what hardware you’re using, what you expected to happen, what actually happened and any error messages. Photos are especially useful for anything involving soldering or wiring.

You can also find us on Discord if you fancy a chat with the community.

Where’s my order?

All Pimoroni orders are now shipped with tracking, so you can keep an eye on your parcel as it makes its way to you.

We’ll email you when your order has been dispatched, including your tracking details. If you can’t spot the email, have a quick rummage in your spam or junk folder too.

Delivery times vary depending on where you are and which service you chose. You can find current estimates and more information on our Shipping Information page.

Tracking can occasionally take a little while to update after dispatch, particularly while a parcel is moving between countries. If your parcel looks properly stuck or has gone beyond the expected delivery time, drop our support team a line and we’ll investigate.

Something wrong with your order?

Missing something, received the wrong thing or found something damaged in transit? Sorry about that! Open a support ticket and include your order number and a quick description of the problem. Photos are useful if anything has arrived damaged.

Returns, refunds and cancellations

If you need to return something, cancel an order or have a question about a refund, please contact our support team and we’ll help get things sorted.

All other questions

For account questions, invoices, orders, wholesale enquiries or anything else that doesn’t quite fit above, send us a support ticket.

Our support team is around Monday to Friday, 9am to 5:30pm UK time. We aim to reply within one working day, though particularly busy periods can sometimes take us a little longer.

You might also find a quick answer in our Frequently Asked Questions.

We're real humans!

Pimoroni is a small team of around 30 people in Sheffield, designing, manufacturing and shipping electronics to curious people all over the world. When you get in touch, your message goes to an actual member of the crew rather than disappearing into a mysterious corporate support vortex.

Be nice to them and they’ll be nice to you. ❤️