Standard Shipping Information
We ship Monday to Friday from our warehouse in Sheffield. UK orders are sent with Royal Mail, UPS or DHL, and international shipping options vary depending on your destination.
Place your order before 2pm UK time on a weekday and we'll do our best to dispatch it the same day. Things can take a little longer when we're particularly busy, but we'll always send you an email with tracking as soon as your order is on its way.
Tracking your order
All Pimoroni orders are shipped with tracking. As soon as your order leaves us, we'll send you a dispatch email containing your tracking number and a link to follow its journey.
Don't worry if the tracking doesn't spring into life straight away. It can take a little while for the first scan to appear after we've handed your parcel to the carrier, and there may be gaps between updates while it's travelling between depots or countries.
International orders can sometimes sit on the same tracking status for a few days while they're in transit or passing through customs. This doesn't necessarily mean your parcel has stopped moving - tracking will usually update again when it reaches the next stage of its journey.
If your order has gone beyond the estimated delivery time and the tracking hasn't updated for a while, get in touch with our support team and we'll take a look.
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your order and destination. The times below are estimates from dispatch - customs, weather and other adventures beyond our control can occasionally slow things down.
United Kingdom
| Service | Delivery estimate | Cost |
|---|---|---|
| Royal Mail 24 | Next day (Mon - Sat) | £3.90 |
| UPS | Next working day | Based on weight |
| DHL | Next working day | Based on weight |
European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
| Service | Delivery estimate | Cost |
|---|---|---|
| International Tracked | 3-10 working days | Based on weight |
| UPS | 1-3 working days | Based on weight |
| DHL | 1-3 working days | Based on weight |
Rest of world
| Service | Delivery estimate | Cost |
|---|---|---|
| International Tracked | 5-10 working days | Based on weight |
| UPS | 1-3 working days | Based on weight |
USA
| Service | Delivery estimate | Cost |
|---|---|---|
| DHL Express | 1-2 working days | Based on weight |
Delivery times are estimates. Available services and the exact shipping cost for your order will be shown at checkout.
VAT, import duties and customs
No surprise customs bills. We collect all applicable taxes, import duties and other import charges as part of your order and take care of getting them where they need to go. The amount you pay at checkout is the total amount you should pay.
European Union
Orders shipped to the EU include the appropriate local VAT and any applicable import duties. We collect these charges as part of your order and ship with duties and taxes paid, so there will be nothing extra to pay when your parcel arrives.
This applies to orders of all values, including orders over €150.
Rest of world
For orders shipped outside the UK and EU, any applicable import duties, taxes or other charges that we’re responsible for collecting will be calculated and included as part of your order at checkout.
We ship with these charges paid, so you won't receive an additional customs bill when your parcel arrives.
USA
Orders to the USA are shipped with applicable import duties and taxes paid. Everything we’re required to collect is calculated as part of your order, so there will be nothing extra to pay when your parcel arrives.
Asked to pay something extra?
Very occasionally, a courier, postal service or customs authority may mistakenly ask you to pay an additional VAT, duty, customs or handling charge when your parcel arrives.
Please don’t pay it — contact us first. We’ll work with the carrier to get it sorted.
As required for international shipments, we’ll include accurate customs information with your parcel. We can’t mark orders as gifts or declare a lower value than you’ve actually paid.
Shipping to PO boxes
DHL and UPS can't deliver to PO boxes or Armed Forces addresses (APO/FPO). If you're shipping to one of these addresses, please choose another available service at checkout.
Where don't we ship?
Unfortunately there are some places we can't currently ship to, due to trade restrictions or problems reliably getting parcels there:
Afghanistan, Algeria, Ankh-Morpork, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Botswana, Brazil, Brunei, Burkina Faso, Cape Verde, Central African Republic, Chile, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Cuba, Côte d'Ivoire, Egypt, Eritrea, Gardens of Isengard, Gambia, Ghana, Guinea, Guinea-Bissau, Indonesia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Liberia, Libya, Malaysia, Mali, Magrathea, Mauritius, Mexico, Morocco, Myanmar (Burma), Nepal, Niger, Nigeria, Narnia, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Peru, Philippines, Qatar, Russia, Saudi Arabia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Syria, Tanzania, Tajikistan, Togo, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vietnam, Yemen, Zambia and Zimbabwe.