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Refund Policy

    Returns

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    Need to return an item?

    Please ship the item (including as much original packaging as possible) back to:

    Returns Department,
    Pimoroni Ltd,
    Unit 1, Parkway One Business Park,
    Parkway Drive,
    Sheffield,
    S9 4WN,
    United Kingdom.

    Please be sure to include a note with your order number on so we can match it up when it arrives!

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pimoroni.com and send your item to:

    Returns Department,
    Pimoroni Ltd,
    Unit 1, Parkway One Business Park,
    Parkway Drive,
    Sheffield,
    S9 4WN,
    United Kingdom.

    Shipping

    To return your product, you should mail your product to: Returns, Pimoroni Ltd, Unit 1, Parkway One Business Park, Parkway Drive, Sheffield, S9 4WN, UK.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over £50/€70/$75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.