Changed your mind? No problem. You can return most items to us within 30 days of delivery, provided they come back in immaculate, resalable condition.
30-day returns
You have 30 days from the date your order is delivered to let us know you'd like to return something.
To be eligible for a refund, the item needs to come back to us as good as new:
- The product must be in immaculate condition
- All original packaging must be intact and undamaged
- All accessories, manuals, inserts and other contents must be included
- The product must show no signs of use, installation or modification
In short, we need to be able to put it back on the shelf and sell it as new. If the product or packaging isn't returned in a resalable condition, we may not be able to offer a refund.
How to return something
Before sending anything back, please get in touch with our support team with your order number and details of what you'd like to return.
We'll let you know what to do next and where to send it. Please don't send returns back without contacting us first, as this can make it much harder for us to match them up with your order.
Return postage
You'll need to cover the cost of sending unwanted items back to us. We strongly recommend using a tracked service - if a return goes missing on its way to us, unfortunately we can't be responsible for it.
What happens to my original shipping charge?
Original shipping charges aren't refundable, so your refund will cover the value of the returned item or items only.
When will I get my refund?
Once your return arrives, we'll check everything over and process the refund back to your original payment method.
It can take a few working days for the money to appear after we've issued the refund, depending on your bank or payment provider.
Need a hand?
If you're not sure whether something can be returned, or there's a problem with your order, drop our support team a line before sending anything back. We're a small team of real humans and we'll help get things sorted.